Return & Exchange Policy

Thank you for shopping with us. This Return & Exchange Policy explains the conditions, timeframes, and procedures for returns and refunds. Please review this policy carefully before submitting a request.

1. Eligibility & Timeframe

Return & exchange requests must be submitted within 30 calendar days from the delivery date.
Requests submitted after this period will not be accepted.

For items that arrive damaged, defective, or incorrect, customers must contact us within 3 calendar days of delivery.

2. Eligible Returns & Exchanges

You may request a return or exchange if any of the following conditions apply:

  • The item arrived damaged or defective

  • The item received is incorrect (wrong item, color, or style)

  • The item is unused, unwashed, and returned in its original condition, with:

    • Original packaging

    • All tags and accessories intact

All returned items must show no signs of use, wear, alteration, or intentional damage.

3. Ineligible Returns & Exchanges

We do not accept returns or exchanges under the following circumstances:

  • Items that have been used, worn, washed, or altered

  • Damage caused by improper use, accidents, or normal wear and tear

  • Items returned without original packaging, tags, or accessories

  • Customized or personalized items (if applicable)

  • Return requests submitted outside the stated return timeframe

Returns that do not meet the above conditions may be refused.

4. How to Request a Return or Exchange

To initiate a return or exchange, please contact us by email:

📧 Email: customer@shengdeo.com

Please include:

  • Your order number

  • Clear photos of the item (and packaging if damaged)

  • A brief description of the issue

Our customer service team will review your request and respond within 1–2 business days.

⚠️ Do not send items back without prior approval.
Unauthorized returns may not be processed, and we are not responsible for items sent without confirmation.

5. Return Shipping Costs

Return shipping responsibility depends on the reason for return:

  • If the return is due to a damaged, defective, or incorrect item:
    → Return shipping costs will be covered by us

  • If the return is due to personal reasons (such as preference, style choice, or ordering error):
    → Return shipping costs are the customer’s responsibility

No additional return or handling fees are charged.

6. Refund Processing

Once an approved return is received:

  • Returned items are inspected within 3–5 business days

  • If approved, the refund will be issued to the original payment method

  • Refunds are processed within 1 business day after inspection

  • Funds typically appear in your account within 5–7 business days, depending on your payment provider

Original shipping fees (if any) are non-refundable, unless the return is due to our error.

7. Exchanges

If an exchange is approved and the replacement item is available:

  • The replacement will be shipped after the returned item passes inspection

  • If the requested item is unavailable, a refund will be issued instead

8. Disputes & Special Cases

If you believe your return or refund request was handled incorrectly, or if you have any questions regarding eligibility, please contact us:

📧 customer@shengdeo.com

We are happy to review your case and provide clarification or assistance where appropriate.

9. Contact Information

Customer Support Email: customer@shengdeo.com
Response Time:

  • Business Days (Monday–Friday): within 24 hours

  • Weekends & Public Holidays: within 48 hours