Privacy Policy

This Privacy Policy explains how Shengdeo (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase on our website (the “Site”).
We are committed to protecting your privacy and complying with applicable U.S. privacy laws, including requirements for U.S. consumers.

1. Information We Collect

We collect personal information only as necessary to process orders, arrange shipping, and provide customer support.

The information we may collect includes:

  • Order Information: Name, shipping address, billing address, email address, and phone number

  • Payment Information: Payments are processed securely via PayPal. We do not collect or store credit card or bank card information on our servers

  • Customer Communications: Emails or messages you send to us regarding orders or support requests

  • Website Usage Data: Non-identifiable data such as browser type, device information, and pages visited, collected through cookies to improve website functionality

2. How We Use Your Information

We use your information solely for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Providing shipping updates and order confirmations

  • Responding to customer service inquiries

  • Handling returns, exchanges, and refunds

  • Improving website performance and user experience

We do not use personal information for unauthorized marketing purposes.

3. Sharing of Personal Information

We do not sell, rent, or trade your personal information.

We may share limited information only with trusted third parties when necessary, including:

  • Payment processors (PayPal) for payment handling

  • Shipping carriers to deliver orders

These third parties are required to protect your information and use it only for the specified purpose.

We may disclose personal information if required by applicable law or valid legal requests.

4. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your personal information

  • Opt out of marketing communications (if applicable)

California Residents:
We do not sell personal information. California consumers may exercise their rights under applicable privacy laws by contacting us.

To exercise any privacy-related rights, please contact us at:
📧 customer@shengdeo.com

5. Data Security & Retention

We implement reasonable technical and organizational measures to protect your personal information.

Your data is retained only as long as necessary to fulfill order-related and legal obligations, after which it is securely deleted or anonymized.

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

📧 Email: customer@shengdeo.com